Refund policy

Last Updated: [July 31, 2026]

At House of Zee, your satisfaction matters to us. If something isn't right with your order, we're here to help.

1. Returns

You may request a return within [14/30] days of receiving your item. To be eligible:

Item must be unused, unworn, and in its original condition
Item must be in the original packaging with tags attached
Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including:

[Sale/clearance items]
[Personalized or custom-made items]
[Intimates, swimwear, or hygiene-sensitive products, if applicable]

2. How to Request a Return

Email us at [support@houseofzee.com] with your order number and reason for return
We'll provide return instructions and (if applicable) a return shipping label
Pack the item securely and ship it back to us

Return shipping costs: [Customer is responsible / Free returns], unless the item is defective or incorrect.

3. Refunds

Once we receive and inspect your return, we'll notify you of the approval status.

Approved refunds are processed within [5–10 business days]
Refunds are issued to your original payment method
Shipping fees are non-refundable, except in cases of our error

4. Exchanges

Need a different size or color? Contact us at [support@houseofzee.com] and we'll do our best to arrange an exchange, subject to availability.

5. Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within [48 hours] of delivery with photos of the item. We'll offer a full refund, replacement, or store credit at no extra cost.